About that product
1. Is the product authentic or original?
Yes, all products shown are 100% authentic and original.
2. How is the quality of the product?
We strive to manufacture high-quality products. We will carefully inspect the product before shipping it to you.
About delivery
1. When will the seller ship the goods?
Usually, most of our products are in stock, and your order will be shipped within 1-3 working days after Aliexpress confirms the payment. If some hot-selling products are temporarily out of stock, we will contact you as soon as possible to discuss extending the processing time or changing other items or other solutions.
2. How long can I receive the order?
Usually, we will ship your order via AliExpress standard shipping or ePacket. It takes about 10-30 working days to reach most countries/regions. Different countries need different time. Due to strict local customs inspections, the shipping time in some countries/regions may be 30-50 days or more. Please wait patiently for your order. If you have not received the package within 45 days after payment, please contact us. We will track the goods and reply you as soon as possible.
3. About the mark of the package:
If the package is damaged or empty (stolen),please open the package in the presence of the postman. Please ask the post office to provide official documents, especially claim documents.
4. Note to Russian customers:
(1). When placing an order, please fill in your full name, including your first name, middle name and last name.
(2). Please fill in the correct address, including your apartment number, street, city, region and country. Otherwise, your package may be returned!
(3). We are not responsible for your mistakes.
5. Note to Brazilian customers:
When you place an order to ship from Brazil, please add the CPF of the order recipient in the order comment, because the transportation company needs CPF to arrange the shipment. Thank you for your understanding and cooperation.
About after-sales and warranty
1. Our products have a 2-month warranty.
2. If you find a defective product, please send us a message about the video or photo problem first, and we will try our best to solve the problem for you.
3. If you want to return the goods, please contact us within three days after receiving the order. All returned goods must be returned together with their original packaging and accessories. The customer is responsible for the shipping cost of the return.
4. After receiving the return, we will refund your payment.
5. Sometimes the shipping company loses the package, if you do not receive your order within the delivery time, please contact us, in this case, we will refund your payment or arrange to resend your order.
6. The package has not updated the logistics information for a long time, please don't worry. It is because the local post office did not upload the real-time status of the package in time. You can contact us and we will provide you with the contact information of the local post office to assist you in tracking the new information of the package
About feedback
We maintain a high standard of excellence and strive for 100% customer satisfaction! Feedback is very important! For any reason, you are not satisfied with the purchase, please contact us via "Contact Seller" before leaving neutral or negative feedback. We will try our best to solve any problems and meet your needs. We appreciate the positive feedback from five stars, which is good for our long-term business. We will also send you the same feedback.
thank you very much!
