Q1. Are your products conforming to our standards?
Yes, our products can pass the testings as you require, e.g.: CE, RoHS, FCC, UKCA
Q2. What's MOQ?
MOQ is 300pcs, we could accept small trial orders for certain items.
Q3. Could I print my own LOGO on an Air Purifier?
Yes, the LOGO can be silk printed or a screen printed on it. you also can customize you own packaging box, OEM/ODM both
acceptable
Q4.How about the After-sales Service
1, Order delivery care: We pay great attention to customers' orders and delivery, including sample orders or volume orders,
doubtlessly they will be carefully followed. In any emergencies, customers will be immediately informed and until the problems are
solved through mutual understanding and negotiation. Our goal is to ensure the customers have purchases the best commodities.
2, After-sales investigation: After customers confirm the arrival delivery of the volume order, we will send a questionnaire to
investigate the satisfaction in a month. Keep the strength and improve shortness. And thanks in advance.
3, After-sales application: We provide one year warranty for all of our products. Any defective products within the guarantee
period will be repaired with free spare parts or replaced with new free units. After we confirm the defective products, free spare
parts or free units will be shipped to the destination market with a cargo of the next second order.
Q5.May I know your terms of payment?
A. For sample order, you can use Paypal
B. For normal and big order, you can use TT
C. If you have partners in China, we can provide our Chinese bank information to She/He
Q 6: Can I buy samples first?
A: Yes. Please feel free to contact us
Q 7: What is your lead time? A: It depends on the order quantity and the season you place the order. Usually we can ship within
7-15 days for small quantity, and about 30 days for large quantity
Q 8: What is the shipping method?
A: It could be shipped by sea, by air or by express(EMS, UPS, DHL, TNT, FEDEX and ect). Please confirm with us before placing
orders
