Warranty:
Your warranty starts on the day of purchase and runs for a year. If your sonic electric toothbrush or water flosser is defective during the warranty period, please feel free to contact us and we will replace it free of charge after confirming the issue. The warranty does not cover accessories such as type-c charging cable and brush heads, as well as cosmetic damage such as scratches, or damage caused by below:
Normal wear and tear
Misuse, abuse, neglect, or alterations
Failure to take proper care of the product, including recharging
Use of non-original replacement parts or unauthorized brush heads
Repairs carried out by agents not authorized by usmile.
FAQ
Q: Can I use the device with braces?
A: Yes it's safe for braces. In fact, professional dentists indicate that using water flosser on braces can remove more food residues and plague trapped around brackets and elastics, and under wires.
Q: When and how long will I need to charge it?
A: The low battery indicator will light up in red when it is time to charge your water flosser. We recommend that you only charge it when the battery is depleted. It will take anywhere between 4 to 6 hours on average to fully charge your device.
Q: Is it advisable to use a water flosser if l have receding gums or sensitive teeth?
A: Generally, when used as directed, it is safe and effective on receding gums or sensitive teeth. It also has sensitive nozzle and sensitive mode that are gentler on your gums. If you have any concerns or experience any discomfort, please seek the advice of a dental professional.
Q: How often should I replace the nozzle for my water flosser?
A: The nozzle should be replaced every 3 months as recommended by dental professionals.
Q: Which nozzle fits my usmile water flosser?
A: You can check the description or title of the nozzle model. C1 has the specific nozzle and CY0/CY1/CP1 have the same nozzle. You can buy them in our store too.
